Privacy Policy

Infinity AI ("Infinity AI," "we," "us," or "our") provides website, automation, and AI business-assistant services, including Infinity AI Solutions, Infinity AI Quick Launch, and Infinity AI Workforce (together, the "Services"). This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

• Account and contact information - name, email address, phone number, and business details you provide when you sign up, request a demo, or use our contact form.
• Business and customer data - information you or your customers submit through Infinity AI Workforce, including leads, appointment details, and notes entered by you or captured by our AI assistant on your behalf.
• Call, text, and email content - when you use the Workforce AI receptionist, chat widget, or automated messaging features, we process the content of calls (including transcripts), SMS messages, and emails in order to operate those features.
• Google Calendar data - if you choose to connect your Google Calendar, we access calendar events (including event details, times, and attendees) so our AI assistant can check availability, book, and reschedule appointments on your behalf. See "Use of Google User Data" below.
• Payment information - processed directly by our payment processor, Stripe. We do not store full payment card numbers on our own servers.
• Usage data - basic website analytics such as page views and referral sources.

Use of Google User Data

When you connect your Google Calendar to Infinity AI Workforce, we request access to view and manage calendar events solely to provide the scheduling features you've enabled - for example, checking availability, booking new appointments, and rescheduling or updating existing appointments when you or your customers request it through our AI phone, chat, or messaging assistant.

We do not use Google user data for advertising, and we do not sell, rent, or transfer Google user data to third parties except as required to provide the Services (see "Third-Party Service Providers" below) or to comply with the law. Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

You can disconnect your Google Calendar at any time from your Workforce dashboard, or by revoking access directly through your Google Account permissions page. Disconnecting stops future calendar access; it does not retroactively delete calendar data we already processed while the connection was active, though you may request deletion of that data as described below.

How We Use Information

• To provide, operate, and maintain the Services you sign up for.
• To power the Workforce AI assistant - answering calls and chats, drafting or sending messages, scoring and managing leads, and scheduling appointments - strictly on your behalf and for your business.
• To process payments and manage your subscription.
• To respond to support requests and communicate with you about your account.
• To monitor, secure, and improve the reliability of the Services.
• To comply with legal obligations.

Third-Party Service Providers

We share information with service providers only as needed to operate the Services, and only under agreements that limit their use of that information to providing the relevant service to us:

• Google - Calendar integration, if you choose to connect it.
• Twilio - phone calls, SMS messaging, and call transcription for the AI receptionist.
• OpenAI - generating AI responses (chat, voice, email/SMS drafting) based on your business profile and the conversation at hand.
• Resend - transactional and notification email delivery.
• Stripe - payment processing and billing.

We do not sell your personal information or your customers' personal information to third parties.

Data Retention & Deletion

We retain information for as long as your account is active or as needed to provide the Services. You can request deletion of your account and associated data, or disconnection of your Google Calendar, at any time by contacting us at the email below.

Data Security

We use reasonable technical and organizational measures to protect information against unauthorized access, alteration, or loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Text Messaging (SMS)

If you or your customers provide a phone number through the Services, we may use that number to send SMS text messages related to an inquiry, appointment, or account, using our messaging provider, Twilio. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP. See our SMS & Text Messaging Terms for full details.

Your Choices

• Disconnect your Google Calendar at any time from your Workforce dashboard.
• Opt out of SMS messages by replying STOP to any message you receive.
• Request access to, correction of, or deletion of your data by contacting us.

Children's Privacy

The Services are intended for business use and are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. We will update the "Last updated" date above when we do. Material changes will be communicated to active customers.

Contact

Questions about this policy or your data? Reach us at support@mynewinfinityai.com.